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Mobile Money Deposit – Frequently Asked Questions

What kinds of checks can I load? Can I load my tax refund check?

You can load almost any kind of check, including your tax refund check, for funding approval from $5 up to $2,500.1 In addition to your traditional printed payroll and government checks, Ingo accepts attorney checks, cashier’s checks, handwritten payroll checks, insurance checks, money orders, rebate checks, refund-anticipation checks, and two-party or personal checks.2

You can’t load checks that aren’t made out to you, including conditional-endorsement checks, counter checks, credit card checks, customer-appreciation certificates, gift certificates, starter checks, traveler’s checks, and warrants.

How do I use my smartphone camera to take a picture of a check?

It’s easy. Position the camera at a slight angle so there are no shadows on the check. Be sure the check is framed properly so it fits just inside the guidelines—not too far to the left or right. Don’t hold the check in your hand. Lay it on a solid-colored background so that none of the numbers are covered up. Be sure the lighting in the room is good. If the check is too dark, it won’t be readable. And finally, be sure the check is not crumpled in any way.

When will my funds be available?

You decide. If you choose the 10-day no-fee3 option, your funds will be loaded to your AccountNow Prepaid Visa Card in 10 days, as long as the check is approved and not returned unpaid. If you need your money sooner and select to pay the fee of 1% or 4% (with a minimum fee of $5 per transaction), your money will be available if your check is approved2 after a short review by Ingo that can take as few as 2 minutes or, in rare occasions, as long as an hour.

Why wasn’t my check approved?

All checks submitted to Ingo are subject to review for approval. There are a number of reasons why your check might not have been approved. For instance, if the payee name on the check doesn’t match the name on your Ingo account, if the check was written on a closed account, or if Ingo has had bad checks in the past from the person who gave you the check. Your check may also be declined if the amount of the check is less than $5 or more than $2,500 or if it would cause you to exceed the daily, weekly, or monthly load limits for your card or the maximum balance allowed on your card1. Note: With AccountNow, you need to use your card at least once before you can load a check with Ingo mobile money deposit.

Why can’t I register in the Ingo Money app?

If Ingo cannot verify your identity—for instance, if your name and address don’t match or your name and Social Security number don’t match—you will not be able to register.

Is my data secure?

Ingo Money uses systems and technology to protect your personal information and won’t share your information with outside parties except as set forth in the Ingo Privacy Policy or with your permission. To comply with government regulations of the financial industry, Ingo uses your Social Security number to verify your identity and help Ingo reduce, prevent and address check fraud.

For more information

For more information about the Ingo Money app and mobile money deposit, visit the Ingo Money website.

The Ingo Money Network is owned by Ingo Money, Inc. and operated with First Century Bank, N.A. which provides all check clearing and card funding services for users. Use of Ingo is subject to the Ingo Money and First Century Bank Terms and Conditions, and the information you send to us is subject to the terms of our Privacy Policy. Approval usually takes 3 to 5 minutes but can take up to an hour. All checks are subject to approval for funding by Ingo in its sole discretion. Unapproved checks will not be loaded to your card. Ingo reserves the right to recover funds from bad checks if you knew the check was bad when you sent it, if you attempt to cash or deposit it elsewhere, or if you otherwise act illegally or fraudulently.

1There may be additional transaction, daily, monthly, and other loading limits that are imposed by your Card program. See your Cardholder Agreement for more details.

2All checks are subject to approval for funding by Ingo in its sole discretion. Review for approval usually takes 3 to 5 minutes but can take up to an hour. Unapproved checks will not be loaded to your card.

3While this feature is available at no additional charge, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See your Cardholder Agreement for more details.

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AccountNow, Inc. is a BBB Accredited Financial Service in San Ramon, CA

AccountNow Gold Visa Prepaid Cards and AccountNow Prepaid Visa Cards are issued by The Bancorp Bank or MetaBankTM pursuant to a license from Visa U.S.A. Inc. and can be used everywhere Visa debit cards are accepted.

The AccountNow Prepaid MasterCard (Classic) is issued by MetaBank pursuant to license from MasterCard International Incorporated and may be used everywhere Debit MasterCard is accepted. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.

Funds are FDIC insured through the Issuer to at least $250,000. Please see the back of your card for its issuing bank. The Bancorp Bank and MetaBank, Members FDIC.

*IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.

**The Visa Zero Liability policy covers U.S. issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or other certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit www.visa.com/security.

***Conditions and exceptions apply – see Cardholder Agreement.

§ This offer is available to all AccountNow Gold Visa Prepaid Card customers. To qualify for the $15 direct deposit bonus, within 6 months after being approved to receive a card, you must deposit at least $500 per month via recurring direct deposit in two or more consecutive months. See www.accountnow.com/help/ for additional direct deposit and bonus eligibility requirements.

There is no additional charge for this feature. Fees apply to your use of the prepaid card. See your Cardholder Agreement for fees, terms and conditions.

Applies to customers with prepaid cards issued by The Bancorp Bank with recurring direct deposits, and will be effective after the second direct deposit is received. Faster access to funds is based on comparison of traditional banking policies versus eligible electronic direct deposit. Direct deposit and early deposit capability is subject to payer’s support of the feature and timing of payer’s funding. MetaBank is not associated in any way with this offer and does not endorse or sponsor this offer.

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